Effective date: 1/1/2026
Last updated: 21/09/2026

By purchasing from DojoTCG, you agree to the following terms regarding when and how cancellation, returns and refunds are accepted.

At DojoTCG, we value our customers’ trust and aim to ensure every order reaches you in the condition it was intended. To protect both customers and the integrity of trading card game products, the following policy applies.

1. Orders and Cancellation

Orders may be cancelled within 2 hours of payment being confirmed. To request a cancellation, email contact@dojotcg.in with your order number. The cancellation request will be considered received at the time the email reaches DojoTCG’s designated email inbox.

If your cancellation is accepted:

  • The whole order will be cancelled.
  • You will receive a full refund, including shipping charges, to your original payment method within 3-5 business days.
  • No cancellation fee applies.

After the 2-hour cancellation window has closed, orders cannot be cancelled due to change of mind, incorrect selection, or buyer’s remorse.

If DojoTCG is unable to fulfil an order or any item in it (including due to stock issues or an obvious pricing or listing error), we will cancel the a whole order and refund the amount paid for them in full within 3-5 business days.

2. Returns: General

DojoTCG does not accept returns or exchanges for change of mind, incorrect selection or.buyer remorse. Returns are accepted only for approved claims under Section 3 (Damaged, Incorrect or Missing items) below.

3. Damaged, Incorrect or Missing items

3.1 What this covers

You may make a claim if your order arrives:

  • Damaged: The item was damaged during transit and arrived in a damaged condition.
  • Incorrect: you received a different item from the one you ordered.
  • Missing: an item, or part of an item’s contents, is missing from the package.

3.2 How to report a claim

Claims must be reported within 10 hours of delivery, as shown by the courier’s delivered status. Email contact@dojotcg.in with:

  • your order number,
  • a description of the problem,
  • photos of the issue, and
  • your unboxing video (a shareable link such as Google Drive is fine for large files).

The report and the video must both reach us within this 10-hour window. Claims reported after it will ordinarily not be reviewed.

Please keep the outer package, shipping label, all packaging, and the item itself until your claim is resolved.

3.3 Unboxing video requirements

A continuous, unedited video of the entire unboxing is mandatory to be eligible for a claim. It must clearly show:

  • the sealed outer shipping package before opening;
  • the shipping label with the tracking number visible;
  • the package being opened in real time; and
  • the contents and the condition of the item and its inner packaging immediately upon opening.

Videos that begin after the package has already been opened, or that show interruptions, cuts, or edits, will not be accepted as valid evidence. Failure to provide complete video evidence will result in rejection of the claim.

DojoTCG reserves the right to deny claims where evidence suggests post-delivery damage, mishandling, tampering, or attempts at product substitution.

3.4 Review process

We will acknowledge your claim within 24 hours and aim to give a decision within [3] business days of receiving complete evidence. We may ask for additional photos or information. If a claim is denied, we will tell you the reason in writing.

Upon verification and approval of a valid claim, the customer will be required to return the product. Once the returned product is received and successfully passes inspection, DojoTCG will process the replacement within 3 business days, subject to stock availability. If a replacement is unavailable, a refund will be issued in accordance with this policy.

3.5 Claims we cannot accept

DojoTCG shall deny a claim where the evidence suggests:

  • a single card or graded card has been tampered with, altered, replaced, or otherwise modified after delivery;
  • a booster pack or box has been opened, tampered with, or resealed after delivery;
  • the damage occurred after delivery due to improper storage, humidity exposure, mishandling, or customer negligence; or
  • an attempt at product substitution;
  • minor variations inherent to trading card manufacturing, such as centering differences, print lines, and minor surface texture variations, are not considered defects. This does not include items that are materially different from their listing description.

4. Return and Refund Processing

Refunds are processed only after the returned product is received and inspected.

Approved refunds will be issued to the original payment method within 3-5 business days after inspection. Processing timelines may vary depending on the customer’s bank or payment provider.

The following charges are non-refundable unless the return is due to an error on our part:

  • Original shipping charges
  • Return shipping charges, where applicable

If a delivery is refused or returned due to an incorrect or incomplete shipping address provided by the customer, original shipping and return shipping charges may be deducted from the refund amount.

5. Lost, Delayed, or Undeliverable Shipments

DojoTCG is not responsible for courier delays caused by logistics providers, weather conditions, operational disruptions, or other events outside our direct control. However, we will actively assist customers in resolving shipment-related issues with the courier partner.

If a shipment is marked as lost, untraceable, or undeliverable by the courier partner, DojoTCG will initiate an investigation with the logistics provider. During this investigation period, customers shall be asked to allow reasonable time for courier tracing and resolution.

If the shipment is officially confirmed as lost by the courier partner, DojoTCG will, at its sole discretion:

  • issue a replacement subject to stock availability, or
  • provide a refund to the original payment method.

DojoTCG reserves the right to wait for official confirmation from the courier partner before processing refunds or replacements for lost-in-transit claims.

Orders delayed in transit but still actively moving within the courier network are not considered lost.

5.1 Failed deliveries

Please make sure the address and contact details you give at checkout are accurate and complete. If delivery fails because of an incorrect or incomplete address, an unreachable customer, or refusal of delivery, the order will be returned to us. We will either:

  • refund the product amount minus original and return shipping charges, or
  • reship the order at your request once you pay the shipping charges.

If you refuse delivery because the package is visibly damaged or tampered with, shipping charges will not be deducted, subject to verification.

6. Legal & Consumer Rights Notice

This policy is intended to operate in line with applicable consumer protection law in India, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Nothing in this policy limits your rights or remedies under applicable law, and where the law gives you a greater right, the law prevails.

7. Grievance Redressal

For complaints or queries about orders, cancellations, returns, refunds, or shipments, contact:

Email: contact@dojotcg.in

Response Time:

  • First response within 24 hours of receiving the complaint.
  • Resolution within 3-5 business days.