Last updated: 06/03/2026

At DojoTCG (“we”, “our”, “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.dojotcg.in or place an order with us.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect certain information to operate our store and provide a smooth shopping experience.

Information You Provide

When you place an order, create an account, or contact us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order and transaction details
  • Account login credentials (if an account is created)
  • Messages or inquiries sent to us

If you choose to subscribe to updates or newsletters, we may also collect your email preferences.

Payment Information

Payments on DojoTCG are processed securely through trusted payment gateways such as Razorpay.

We do not store full card numbers, CVV details, UPI PINs, or bank credentials on our servers. All payment processing is handled by PCI-DSS compliant payment processors.

Automatically Collected Information

When you browse our website, certain technical information may be collected automatically, including:

  • IP address
  • Device type and browser version
  • Operating system
  • Pages visited on our website
  • Time and date of access
  • Website interaction behavior

This information helps us improve site performance and security.

2. How We Use Your Information

We use the information collected to:

  • Process and deliver your orders
  • Provide shipping updates and customer support
  • Improve our website and services
  • Detect and prevent fraud or suspicious transactions
  • Maintain website security
  • Comply with legal and regulatory requirements
  • Send promotional updates or newsletters (only if you have opted in)

We do not sell, rent, or trade your personal data to third parties.

3. Sharing of Information

We may share limited information with trusted service providers when necessary to operate our business.

This includes:

  • Payment processors (to complete transactions)
  • Courier and logistics partners (to deliver orders)
  • Website hosting providers
  • Analytics tools used to monitor site performance
  • Government authorities or regulators when legally required

These providers are allowed to use your data only to perform services on our behalf.

4. Cookies & Website Tracking

Our website uses cookies and similar technologies to:

  • Maintain shopping cart functionality
  • Remember user preferences
  • Improve website performance
  • Analyze traffic and usage patterns

You may disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

5. Data Security

We take reasonable steps to protect your personal information.

Security measures include:

  • SSL encrypted connections
  • Secure hosting environment
  • Restricted access to customer data
  • Regular system and security updates

While we implement appropriate safeguards, no online system can guarantee complete security.

6. Data Retention

We retain personal data only as long as necessary for business and legal purposes.

This may include:

  • Order and transaction records required for accounting or tax compliance
  • Customer support communications for dispute resolution
  • Security logs used for fraud prevention

When information is no longer required, it is securely deleted or anonymized where possible.

7. Your Rights

You may request to:

  • Access the personal information we hold about you
  • Correct inaccurate or outdated information
  • Request deletion of your data (subject to legal retention requirements)
  • Unsubscribe from marketing communications

To exercise these rights, please contact us at contact@dojotcg.in

We aim to acknowledge requests within 48 hours and resolve them within 30 days.

8. Third-Party Websites

Our website may contain links to third-party websites such as publishers, payment providers, or courier services.

We are not responsible for the privacy practices of these external websites.

9. Children’s Privacy

Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in technology, law, or business practices.

The latest version will always be posted on this page with an updated revision date.